Shipping: Minimum order requirement is $100 USD. The Metal Mafia staff works hard to ship all orders confirmed by 2pm on the same day the order was received, with the exception of holidays and weekends. The preferred carrier of Metal Mafia is UPS, with whom we have special rates that are passed onto our customers. All shipping rates are based on weight and value of the order. We charge the same rate that the carrier charges. We are not responsible for import taxes, processing fees, VAT or any extra charges that may occur during import. We will not modify an invoice to a lower amount at any time. We guarantee your invoice will be accurate and all harmonized codes will be listed on your invoice.
If you would like us to ship via USPS or FedEX please allow 1 extra day for processing. COD is only accepted through UPS or FedEX, not USPS. Please note that, if for some reason, your order is returned to us, you are responsible for return freight as well as outbound freight. If you wish us to resend the returned package to you, you are responsible for the fees to reship the box as well. If the order is bounced back to us and you no longer want the order, you will be assessed a 20% restocking fee plus the shipping charges associated with the package.
Returns: For reasons of hygiene, Metal Mafia does not accept returns of any kind. However, Metal Mafia proudly stands behind the quality of its products. Please notify us immediately if any pieces are damaged in transit, or items are incorrect and we will gladly credit you. Please note, all custom anodized jewelry will be considered a final sale and can not be returned or exchanged. There will be an additional 20% restocking fee on each returned custom anodized item. Metal Mafia offers a lifetime guarantee on the workmanship of all its ASTMF-138 titanium. If there is any defect caused by manufacturing, please contact Metal Mafia at any time, and we will gladly replace your piece once we receive the original broken pierce back.